Frequently Asked Questions
Have a question? We’ve answered the most common ones below. If you can’t find what you’re looking for, feel free to contact us.
Orders and Payments
How do I place an order?
Browse our collections, select your item, choose any available options and click ‘Add to Cart’. Follow the checkout steps to complete your order.
What payment methods do you accept?
[Please update this section with your accepted payment methods, such as Cash on Delivery, bKash, Nagad, card payments, etc.]
Can I pay Cash on Delivery?
[Please confirm whether Cash on Delivery is available and for which areas.]
Delivery
Where do you deliver?
[Please add your delivery coverage — e.g. Dhaka, all of Bangladesh, etc.]
How long does delivery take?
[Please add your typical delivery timeframes for Dhaka and outside Dhaka.]
How much does delivery cost?
[Please add your delivery charges.]
Returns and Exchanges
What is your return policy?
Please refer to our Return and Exchange Policy for full details.
How do I start a return or exchange?
[Please describe the steps a customer should follow to initiate a return or exchange.]
Products
How do I care for my bag?
[Add general care instructions relevant to your product materials.]
Are your products available in different colours?
Colour availability varies by product. Please check the individual product page for available colour options.
Still have a question?
Reach us via our Contact page and we’ll get back to you as soon as possible.